Question 1

How long does delivery take?

Accepted Answer

Orders within mainland Spain are delivered in 3-5 business days. For the Balearic Islands, Canary Islands, Ceuta and Melilla the delivery time is 5-7 business days.

Question 2

How much does shipping cost?

Accepted Answer

Shipping is free for orders over €50. For orders below that amount, shipping costs €4.95.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship throughout Spain and Portugal. For other European countries, contact us and we'll provide information.

Question 4

Can I track my order?

Accepted Answer

Yes, once your order is shipped you will receive an email with the tracking number so you can follow it at all times.

Question 5

What is the return policy?

Accepted Answer

You have 30 days from receiving your order to request a return. The product must be unused and in its original packaging.

Question 6

How can I return a product?

Accepted Answer

Contact our customer service team by email or phone and we'll send you a prepaid return label.

Question 7

When will I receive my refund?

Accepted Answer

Once we receive the returned product, we will process the refund within 5-7 business days to your original payment method.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal and bank transfer.

Question 9

Is it safe to buy in your store?

Accepted Answer

Yes, all transactions are protected with SSL encryption and we comply with PCI DSS security standards.

Question 10

Can I pay on delivery?

Accepted Answer

We currently do not offer cash on delivery, but we accept multiple secure online payment methods.

Question 11

Are the products original?

Accepted Answer

Yes, all our products are 100% original and high quality, made with premium materials.

Question 12

Can I customize products?

Accepted Answer

Yes, we offer customization services with embroidery and screen printing. Contact us for more information.

Question 13

How do I choose the right size?

Accepted Answer

Each product has a detailed size guide. If you have questions, our team can advise you.

Question 14

How do I create an account?

Accepted Answer

Click 'Create Account' in the top right corner and follow the steps. You just need an email and a password.

Question 15

Can I buy without an account?

Accepted Answer

Yes, we offer a guest checkout option. However, with an account you can track orders and save favorites.

Question 16

I forgot my password, what do I do?

Accepted Answer

Click 'Forgot your password?' on the login page and we'll send you a link to reset it.

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